Confirmed Service Customer
Well, I had an out of the blue power steering issue where my truck’s info center repeatedly advised “service power steering.” First time I brought the truck in for that, no issues were found but the warning kept popping up. So, I scheduled a repeat visit to get a second look. Brianna Ball, my service advisor, listened to me, got the shop guys to dig deeper, and the problem was found. When it came time to make necessary repairs, Brianna again did a great job informing me about everything, scheduled me a loaner (rental) vehicle, got my truck back to me the day after I brought it in for steering gear/sensor/wiring fixes. I had expected all this to take at least 3 days based on Brianna’s estimate. So, I was very happy when my truck was ready the next day.
John O.
FEDERAL WAY,
WA
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