Confirmed Service Customer
It’s very depressing or disappointing. I just need oil change & change the air filter cabin filter but this person name Richard Salstrom decide to fix the fuel injection Svc without checking the car first if it’s necessary to do the Svc for fuel injection. Then after the Svc it show the engine lights when we drove home. We did go back same day nothing change not until Monday morning. Now I don’t know if gets defected damage for the next few months and will see. This person Rich, it seems likes he base it on the car age not the mileage. And also he charges me for extra fees. Like tire rotation $10 which is I have life time deal oil change. And what is fees $29.70 for. I called for explanation why, what is the fees for but no one returning my call. I hope the next Svc is no problem and I hope I don’t see this person Rich
Hermogenes L.
DES MOINES,
WA
![2020 Chevrolet Equinox 3GNAXUEV9LL318029](https://inv.assets.ansira.net/evox/color_0640_032/13758/13758_cc0640_032_G1W.jpg)
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Brianna was very friendly and knowledgeable. My car was done sooner than expected 😊
![2014 Chevrolet Equinox 1GNALBEK1EZ118926](https://inv.assets.ansira.net/evox/color_0640_032/9471/9471_cc0640_032_GAN.jpg)
![2015 Chevrolet Equinox 2GNFLHE32F6154364](https://inv.assets.ansira.net/evox/color_0640_032/10055/10055_cc0640_032_G1M.jpg)
Confirmed Service Customer
Everyone was helpful, friendly and very knowledgeable about my vehicle. Very professional.
![2015 Chevrolet Equinox 2GNFLGE37F6429530](https://inv.assets.ansira.net/evox/color_0640_032/10081/10081_cc0640_032_G1M.jpg)
![2018 Chevrolet Equinox 2GNAXTEX0J6192253](https://inv.assets.ansira.net/evox/color_0640_032/11986/11986_cc0640_032_G1W.jpg)
Confirmed Service Customer
Erin Kammeyer provides exceptional customer service. Only thing is your 3% credit card fee is outrageous. That’s an extra 120 for someone spending abo...
![2014 Chevrolet Equinox 2GNALBEKXE6324841](https://inv.assets.ansira.net/evox/color_0640_032/9471/9471_cc0640_032_GAN.jpg)
![2019 Chevrolet Equinox 2GNAXKEV0K6164835](https://inv.assets.ansira.net/evox/color_0640_032/13020/13020_cc0640_032_G1W.jpg)