Confirmed Service Customer
3 hours + for an oil change, with an appointment, is not acceptable. The only person who smiled is the gal that was our service writer in the quick lane section of the service department. We have bought 2 Chevys form this dealership and in the past this was a great place to buy and service our SUV. Wearing a baseball cap that says Vietnam Veteran usually gets a few thank you for your service and here they always said that. Not anymore. To top it off is a bill for $70 for an oil change. We can go to any Tire Works or Meineke or Ted Wiens to get the same service for a lot less and get out within an hour. You have all these people these workers and you can't have a shuttle service ( you could show off your cars). If it wasn't for the extended warrantee we would not be back. Its been a nice ride but it's apparently time shop elsewhere. Thanks M.W.
Mark W.
LAS VEGAS,
NV
Business Response
Mark, we absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (702) 982-4446 to discuss your concerns, as your satisfaction is of utmost importance to us.
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