246 Reviews Found
Confirmed Service Customer
For the most part, it was pleasant, but nothing out of the ordinary
David W.
OAKLAND
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Confirmed Sales Customer
It was a great experience, the whole team worked to get the deal done swiftly.
Christopher C.
SAN LEANDRO
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Confirmed Service Customer
Well my first visit to the service department on 7/7/22 was terrible. Your Advisor Jerred Tong was not professional at all. He basically gave me was a bad time as he told me my transmission issue was normal to bring it back in a failed state. He also asked me if I was calling him a liar because I did not agree with his statement that my transmission issue is normal. My next visit in 3/29/24 with Jason Mejia was much better. He went for a test drive with me and agreed with me that my transmission has a definite shifting issue. I then had my transmission reprogrammed which did not fix the issue. It was then recommended that I have the transmission replaced. I then had them replace my transmission with a new one and I am trying to get GM to assist with the cost. It costed me $6400 out of my pocket. This truck has had this problem since day one. The problem I am having is the warranty is expired but what I have told GM is that my truck had 26K miles on it when I purchased it on 11/19/21and it had this problem. Very very low miles. Would love to discuss how I feel I have been treated as I have been asking for GM to cover this cost of $6400 that I paid for a new transmission that GM should stand up and take care of the customer, like all your advertisements state. Feel free to give me a call. 510-850-7078 and my name is John. Also Toia is my case representative who is very non responsive. I have called her and left many messages over the last week and no call back. Her extension is 5910506.
John M.
SAN LEANDRO
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Confirmed Service Customer
Awesome experience thank you for taking care of our needs efficiently.
Olsen T.
SANTA CLARA
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Confirmed Service Customer
The young men who checked me in was amazing, very helpful and walked me through the whole process of what to expect for my visit. When my car was done, he walked right up to me instead of calling my name out. Very personable.
Berenice V.
OAKLAND
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Confirmed Sales Customer
Denny was terrific. Honest. Helpful. Considerate. Thorough. Very professional.
Howard R.
OAKLAND
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Confirmed Sales Customer
The key people we dealt with at FH Daley all did a super job. We mostly dealt with Denny Samuels in sales, and he was outstanding. Alvin Chandra in Finance was also very thorough and helpful in managing the transaction.
Michael V.
OAKLAND
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Confirmed Service Customer
They were efficient, friendly and the service manager I worked with was great. FH Dailey has always been great
Jaygopal N.
BERKELEY
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Confirmed Service Customer
Always very professional and a job well done at FH Dailey.
Donald L.
HAYWARD
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Confirmed Service Customer
Arrived at dayla was promptly checked in service writer was friendly and informative very nice waiting area
Harold W.
OAKLAND
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Confirmed Service Customer
Did a wonderful job communicating and keeping me updated with the progress.
Joann J.
OAKLAND
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Confirmed Sales Customer
We had a great experience shopping for my new car! Thank you to Cobi who took the time to at the end of his day to talk to us about what I was looking for. Since the dealership was closing for the day, we knew we would be returning the next day. Although Cobi was unavailable , he passed us on to Marcus who was equally as helpful with what we wanted. Thank you Marcus for getting me into my new Chevrolet Trax! A special thank you also to the finance manager who sealed the deal for us( forgot his name, Sorry!) They were an amazing team & I think this the fastest & easiest experience I’ve had at a dealership!
Rowena G.
SAN LEANDRO
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Confirmed Service Customer
I’ve dealt with Jerred in the past he is very efficient on getting me in and out great to deal with
Donald A.
CASTRO VALLEY
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Confirmed Service Customer
I called to see if we still had a warranty on the car because l had been taking the car to them for the same problems for about a year they told me they couldn’t find anything suggested things l did like a tuneup l didn’t need from them the problem kept happening so they said bring the car in by this time l knew what was wrong l told them so l thought they were going to fix it they charged me 230.00 for diagnosiic didn’t need that and they didn’t tell me they were charging me right now l am DONE With FH.
Joannie P.
BERKELEY
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Confirmed Service Customer
Mark was very helpful and was aware of GM's alert. I didn't hear from GM until after the repair. Please note: the service I received was on the 14th of March, not the 20th.
Kevin B.
OAKLAND