Welcome To Schumacher Chevrolet Clifton Serving Our Community Since 1914
Sales:
Customer Testimonials - Schumacher Chevrolet Clifton of Clifton
I'd like to thank Tom Healy and his professional staff for patient guidance throughout the buying experience. It's usually a nerve wracking experience but the friendly and knowledgeable staff put me at ease and we closed the deal expeditiously and comfortably. The new facility is very customer friendly and eye appealing. Everything was above board with no surprises. I visited other Chevy dealerships and Crane is 100% better than all the others in all aspects. Loved it."
Bernard W.
"Everybody at the dealership was great, especially Nick Franchini who was my sales consultant. I found the dealership on line while looking for a 2012 Camaro. I sent an email about 9 PM inquiring about it. Nick sent me a response almost immediately. I was very impressed! He was truly professional and a joy to work with. I have leased many cars and I must say that he was the best. I hope he is still there when I am in the market for another car. Thank you."
Joseph C.
"I can't thank John Cocchiere enough for the wonderful experience both Dave and I had purchasing our vehicles through him and Crane Chevrolet. I would highly recommend this dealership and John to all my friends and relatives who are looking to purchase or lease a new or used chevy. Thanks for being a refreshing change from the high pressure auto sales experience we are used to. Everyone at Crane is great to deal with."
Celeste I.
"I would 100% recommend Nathalie, Tom, and Joe. They are awesome and worked really hard for me. I appreciate it and thank them very much."
Sean D.
"In my personal opinion, everyone that was involved in the process of me purchasing my vehicle went above and beyond my expectations. I hope Chevrolet recognizes Crane for their outstanding customer service."
Adam W.
"Would just like to thank Nathalie Nguyen, the sales consultant that oversaw my purchase. Ms. Nguyen was very informative and knew the product backwards and forwards. Tom, the manager, was very friendly and honest. Tom and Nathalie did a great job locating a vehicle that I was looking for! Joseph Mastbeth also did a great with financing paper work, along with answering my questions and made the overall paper work process move right along."
Steven H.
"Upon arriving at the dealer the gentlemen (Jim, especially Doug, and Joseph) were extremely professional and to the point. I don't like to waste my time or anyone else’s. We got straight to the point (exchange Saturn 2009 for a 2012 equinox). The men were very professional and they made my exchange/trade worthwhile. I was able to upgrade my car to a more equipt vehicle and the paper work and the whole process of financing a new car seamless (exactly 3 hours to test drive, draw up paper work, clean new car and gas it up, and sign paper work....) I was extremely pleased with their professionalism. I highly recommend Crane Chevrolet!"
Gabriela T.
Letter Excerpts from Walter R. to Daniel Akerson
"I had occasion to visit the Service Department at Crane Chevrolet and while waiting for the service to be completed on my 2008 Malibu, I ventured into the Sales Showroom. It was in the Sales Showroom during this visit that I had the good fortune to meet Doug Markley, Sales Consultant at Crane Chevrolet. Doug was extremely accommodating and recognizing my needs, suggested that I look at the Chevrolet Equinox. Not only was Doug’s presentation of the features of this vehicle exceptional, the presentation convinced me that the Equinox was the vehicle for me.”
"Through it all Doug was great to deal with – he never lost his patience with me and he always, without exception, devoted all his efforts to meet – no – to exceed my expectations. The long and short of it – I took delivery of a 2012 LTZ AWD Equinox with perhaps every available option this past Saturday, and that would not have happened but for the professionalism, caring and assistance of Doug Markley.”
<>I also want to commend another member of the General Motors Family that also is employed at Crane Chevrolet – Joseph Mastbeth, the Business Manager at Crane.”
"Here again, Joe was exceptional during the purchase transaction for my new Equinox. He explained all the documents required for the purchase. Never, in all the automobile purchasing transactions that I have had over my years have I been treated with such professionalism and courtesy as Joe Mastbeth provided to me.”
"I commend Doug and Joe to you as exceptional professionals that all in General Motors Family should be proud of."
"Great dealership, everyone that I spoke with made me feel like I was one of them. After driving Mercedes ,Volvo, BMW and Honda's for the last 15 years, I was little apprehensive about getting an American brand name vehicle because of problems that I have experienced, and boy what a difference in quality - guess what? I am back. Great job GM."
Matthew B.
"The salesperson who assisted me, Doug, was professional and thorough in assisting me with the purchase of my new Chevy Cruze. When I visited the dealership on a whim I had never heard of the Cruze, however, by the following day I drove my new vehicle home. I am completely satisfied with the service he provided and will recommend friends to Doug when the opportunity arises."
Luann P.
"I want to thank Nathalie and Tom for all their help in assisting my husband finance a 2009 4x4 Silverado. We knew going in we would possibly have some difficulties in financing but Nathalie and Tom worked their magic for us and didn't give up until my husband left the dealership with a truck he was completely happy with and a price we could handle. They made us feel like family and there was nothing fake about it! We felt completely comfortable with them and we know that the next time we decide on an automobile purchase we will be going to this dealer 1st!!! We highly recommend Nathalie and Tom or anyone staffed at this dealership! THANK YOU Nathalie and Tom!!!
Best wishes to you"
Jose and Norma R.
"Even from the initial calls to Crane to schedule my appointment, I was impressed. In speaking with Janine, she was courteous and friendly. The dealership handled my communications with them with friendliness and professionalism. My pleasant experience with the initial communications was what made my decision to go to Crane and not look elsewhere for a dealership. I made an appointment with Nathalie. She was informative, and knew her stuff. She was also sincere and sensitive to my needs, and to what I could afford. She worked with me to keep my payments within my budget and she gave me the car that I was looking for. She introduced me to the manager who thanked me personally for choosing a car from them. Before we left, she showed me the basics on the dashboard and how to use the latest features. She told me she would call me within the next few days to see how I'm doing with my new car. We all know what a time consuming and tiresome process it is in choosing a new car and working on the numbers. Nathalie cared about my valuable time involved. She also offered us water, coffee, or food. She was amazing. Thank you to Nathalie, and all the people at Crane who made it a very calm and delightful experience. I will return when it's time to get my next car."
Maria M.
"This dealership is amazing. I've never experienced such amazing customer service. I would expect this level of service if I was spending 100k+ on a car, but my new Chevy was just 20k. Free interstate customer pickup and car delivery? Who does that? Crane Chevy did. They also scoured the northeast USA to find the car we wanted once we decided to upgrade from what they had on the lot. And they got it all done on the same day at an excellent price.
So, please don't consider buying from any other Chevy dealer in the New York area. In fact, before we found Crane Chevrolet and our amazing sales people Nathalie and Nick, my wife and I were lured to another Chevy dealer in Queens with a classic bait-and-switch where the dealership promised that they had the vehicle that was advertised and that we were interested in. Of course when we arrived, after an hour ride on the subway, they had nothing like it and they denied having talked to us. The message here is that, if you want a Chevrolet vehicle (try the new Sonic LTZ!), save yourself some time and frustration and just go straight to Crane Chevrolet in Clifton NJ. All of the staff did a great job and we would be repeat customers if we needed additional Chevy Sonics!"
Theresa & Marc
"We had a great experience at Crane Chevrolet, Nick (our sales rep) was wonderful. We started looking at the Traverse last summer. We visited several dealerships that day. As we entered other dealerships (Jeep and BMW), we were not approached by any sales staff (even after walking around and opening and closing car doors). We were really looking around to determine what kind of vehicle we really wanted. When we pulled into Crane Chevrolet, we were immediately approached by Nick, who showed us several vehicles. We test drove a few and decided we really liked the Traverse. We weren't prepared to purchase that day, but Nick kept in touch with us anyway. When the time came to buy, we immediately contacted Nick so that he could show us what was in stock. He was incredibly helpful during the whole process. We'd definitely recommend others to Crane Chevrolet-- and we'd certainly send their business to Nick!"
Carolyn F
"There are so many positive things that I want to share about my experience with this team at Crane Chevrolet but probably not enough room. What an exceptional team which resulted in one of the best experiences I have EVER came to in purchasing a new car in years. We had visited many of the dealers on the strip and it just so happened to be the last one on Route 46. It was set in our mind that we were only going to be shopping around and comparing prices that day. When we pulled up to the Crane lot, there stood a beautiful black 2012 Camaro. We never came out of our car, as we were just window shopping. That was when we first met Nathalie, the sales consultant at Crane. She tapped on our window and began sharing her experience with her purchase of the same car. Immediately we felt very comfortable in investing more time in learning more about the possible purchase so we stepped out of our car as she invited us to come into her office. I head up a sales division at a very reputable company and the one thing I always share with my team is no matter what solution or product you sell, 80% of the time, people will buy based on the sales process and the sales representative. Nathalie was not the typical sales rep that you would meet in a car dealership. She was truly a "consultant". Following a divorce, my credit rating was not the best by all means so I had many reservations as I knew I "could" afford the car but would she be able to get me approved. I never felt pressured. She made it a very comfortable experience and was very reassuring that she could get the job done. It's all about relationships and when you are dealing with a very professional rep with years of experience, it's comforting to know that she has built strong relationships with banks that the job can get done. While waiting, she introduced us to the GM, Tom Healy. Tom was just as friendly and personable as Nathalie was. He too took the time to chat with us and made the experience comforting. Within a couple of hours which felt like only a few minutes, she gave the good news that she got us approved. The next day, we came in to finalize the paperwork with Joe Mastbeth in finance. Meeting him was like visiting an old friend. He was so down to earth as we talked about our kids and family in general. At the same time, he gave us many pointers on how I can strengthen my credit score and how we can even save and lower our interest rate. Most finance people that I've dealt with in dealerships make you feel uncomfortable if your credit is not up to par. Joe's approach and statement was, people go through hiccups in life, so everyone's experience is different but he and the team will find a way to get it done. That is EXACTLY what they did. When I decide to purchase another car I definitely will buy from the team at Crane. For anyone reading this I HIGHLY recommend you to visit this dealership and team. Nathalie, Tom, Joe and the rest of the Crane team, THANK YOU for making this experience the best one ever!"
Katherine M.
"They are the best! Joe Mastbeth and Tom Reilly helped me with everything, and I'm completely satisfied. I wouldn't go anywhere else but Crane Chevrolet!"
Diane C.
"I would like to say that my salesman, Mark Crosby, went above and beyond to help me choose my car."
Frank D.
"They gave me a great buying experience after another dealership had given me the run around for 6 months. I received luxury car service from all the people at Crane."
Robert H.
"I just arranged for my 5th car from Crane Chevrolet. I don't shop, I go there directly. I feel they work with the customer and stand behind their cars. They are a superior dealership staffed by quality professionals in sales and service."
Laura C.
"I received fantastic service from Crane Chevrolet. I will highly recommend them to friends and family."
Gia.V
"I returned to Crane Chevrolet because my previous vehicle was a lease with them. I wouldn't go back if I wasn't satisfied. Car shopping is not a favorite thing of mine but the sales people at Crane Chevrolet make shopping enjoyable. No pressure, no hassle, they answer all your questions, work with you and then let YOU, the consumer, make the decision. My sales person, Jose B., was professional and understanding as they come. I have recommended Crane to all my friends and family who have shown interest in purchasing a Chevrolet and will continue to recommend Crane. My next vehicle, unless given to me, will be a Chevrolet from Crane. Thanks to everyone at Crane Chevrolet for making this experience enjoyable!"
Gregory N.
"Crane Chevrolet service department is an aggregate group of professionals who work together as a well oiled machine. They speak in clear and understanding terms and seem to know at all times what each are doing in relation to a particular service situation. Service manager Luke McFadden and my particular service advisor Dennis Hughes were professional in the demeanor but personable when discussing my service needs. Crane Chevrolet service department are a tribute to the Crane Chevrolet dealership."
Vincent M.
"quot;EVERYONE was so helpful throughout this process. It was an absolute pleasure dealing with Crane Chevrolet and the entire dealership should be acknowledged for their willingness to help and overall assistance with this purchase." - Brett H.
"It was an extremely comforting and pleasant purchase. I will definitely come back again and send my family and friends to Crane Chevrolet."
Lisa C.
"I would like to also add that our salesman TJ was a great person and we were very pleased dealing with him. He worked very hard trying to get what we were looking for but couldn't find it. So we decided to put in an order for our vehicle. He placed the order & it was delivered around the time frame he said. We got exactly what we wanted. We would also like to mention that the General Manager Tom Healy also was great. Wonderful person. We purchased our Chevrolet Malibu from him 10 yrs ago. Our family has purchased quite a few vehicles from Chevy since then & always will! It was with great pleasure to have dealt with Great People at Crane Chevrolet!"
Al & Diane D.
"Excellent service all departments - sales, finance, and service. They all treat you like an individual, and not just another customer. You always feel like they really appreciate your business. This is why I have brought several cars there and highly recommend Crane to family and friends, even though there are other Chevy dealers closer to home."
Roenzo S.
"Crane Chevrolet was by FAR the best dealership I dealt with when looking for a new car. Tom Reilly was my salesman and he was fantastic, and I would recommend Crane Chevrolet to everyone. I know it is the only place I will go for my cars now! They were great!"
Dave M.
"Treated in a very friendly and professional manner, and worked with me toward purchasing the vehicle best suited for my financial means."
Dennis B.
"This dealership has always gone above and beyond for me, in both sales and service. For this particular service, they even applied a $50 service coupon that I received the day after the work was completed. I will continue to use them for vehicle purchases and service, and I would be proud to recommend them to any of my friends and family. I am a die-hard Chevy guy, as well as a die-hard Crane guy. Great job Crane Chevrolet!"
Matthew S.
"The Service Department's staff and quality service deliverability are positively professional and an essential part of Crane Chevrolet's overall high customer service hallmarks. Crane's Sales staff have always provided the best possible vehicle prices in the area, but it definitely is complemented by the continuing dependability of the Service Department. Crane will always be our #l new Car Vehicle purchase option I will continue to recommend Crane to family and friends who are considering buying a new car. Crane is a "consumer's best friend"!!"
Louis D.
"Crane Chevrolet has always worked hard at making me happy and keeping me satisfied with my vehicle purchase or lease. Jose, as did everyone who worked on my deal, really went the extra mile. I greatly appreciate how everyone is always so courteous, so friendly, and caring. That goes a very long way in my consideration of dealerships. I believe that my relationship with Crane Chevrolet, which I've already had for many years, will continue for many years to come. Thanks guys. You're always great!!"
Joann M.
"This is not my first experience at Crane Chevrolet. The sales staff and service area go above and beyond to ensure satisfaction. It is the best car dealership I have ever dealt with. I am completely satisfied."
Rosella T.
"Excellent service all departments - sales, finance, and service. They all treat you like an individual, and not just another customer. You always feel like they really appreciate your business. This is why I have brought several cars there and highly recommend Crane Chevrolet to family and friends, even though there are other Chevy dealers closer to home."
Roenzo S.
"GM should use Crane Chevrolet as a training/ promotional tool to further buying American cars. This dealership with Luke McFadden, Dennis Hughes and the rest of the service team dealing with service issues is a direct reflection on General Motors and the Chevrolet division. They make getting my vehicle serviced or repaired no more of a bother than going to the store for groceries. The courtesy shown and general concern for my vehicle and my satisfaction is the reason why I would never purchase a vehicle anywhere else."
Vincent M.
"I was very happy with the whole process at Crane Chevrolet. I arrived at lunchtime and took a test ride and then came back after work and took the new car home. Very efficient organization and Jose Bayona is a great salesman."
Kevin B.