193 Reviews Found
Confirmed Sales Customer
I recently purchased a new truck, and I couldn���t be happier with my experience, all thanks to Luis. From the moment I stepped into the dealership, he was attentive and knowledgeable, answering all my questions without any pressure. He took the time to understand what I was looking for and guided me through the options that best suited my needs. Luis���s professionalism and friendly demeanor made the entire process smooth and enjoyable. He went above and beyond to ensure I was comfortable with my decision. I highly recommend Luis to anyone in the market for a vehicle. Thank you, Luis, for making my truck-buying experience a great one!
Oscar M.
Hemet
Business Response
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The service performed was great. Just wasn���t sure to wait with my vehicle or walk up to service desk. It was unclear. I realized I needed to walk up to service desk once I saw people getting out of there cars behind me and walk up before me.
Juan L.
EASTVALE
Business Response
Juan, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Service person was great! Good sense of humor.
Edda O.
RIVERSIDE
Business Response
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Business Response
Robert, it is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Riverside Chevrolet and we hope to see you again.
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Confirmed Sales Customer
This was A difficult 5 star. Almost didn't buy from Riverside Dealer. If it was not for Daniel intervening and taking action almost 2 hours after I got there. So, I called to set, and appointment and Daniel booked it for 2pm. I wanted to see a 2024 Silverado with 9,000 miles. When I got there Daniel introduces herself and handed me over to a sales rep. (forgot the guy's name) and told him what truck I had inquired about. He grabbed the keys and took me to test drive it, but I soon realized it had the 2.7 turbo engine (Something new to me in a big truck) I was not convinced of it and asked to see a similar truck with a 5.3 but no 4x4. we walked the Lot back and forth a few times and he tries putting me on a Z71 (nice truck but not convinced that it was the right truck for me) I liked the 5.3 and power but no need for a 4x4. So, I asked him if he can show me a LT with no 4x4. He had me walk back and forth on the lot and he was getting frustrated, he said he did not have anything like I was looking for and continued pushing me on Z71. By this time it was well over 100 degrees temperature, so I told him I needed a water break and cool off inside. We sat inside and he brought us water and introduces us to another sales rep. This gentleman was new to the dealership and showed me another truck, but it had the 2.7 turbo and for the first time he explained the features and tech of the truck. I made it clear that I did not want a 2.7 and he took me back inside. It was hot! at this point I was on hydrate and go home for the day mode, I told them they don't have what I'm looking for and not buying today. I'm just resting and cooling off from the heat and I'll be on my way. This when I notices that two sales reps were chatting and went back to Daniel, at which point Daniel came to me and sat down and asked he how I was doing and took her time asking me what I was looking for in a truck and how I was going to use it and what color, features I would like...etc. She said hydrate and wait right here will look up the truck and see if we can find one in our inventory for you. A few minutes later she came back with another sales rep and walked me into an office where they searched for the truck I was looking for. They said please sit here and we will bring it to the front for you to see. It was not 5 minutes, and the truck was sitting Infront of the lot. I checked it out and it was Exactly what I was looking for. Finally, after 2 hours. From there the Process was Smooth negotiations were fast and fair and financing was fast and efficient. I saw the other two sales reps bickering and saying they wanted to split commissions with the 3rd rep that helped me and that was not nice to see as a customer. Especially when they were not helpful, but that's your problem. I got my truck. Thank you, Daniel. Hope you can Coach your sales reps a bit better.
Hector N.
Corona
Business Response
Debbie, thank you for taking the time to leave us feedback about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Business Response
Gracias por compartir tu experiencia positiva! Si alguna vez necesita algo m��s de nuestra parte, no dude en llamarnos o visitarnos. Que tengas un d��a incre��ble!
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Confirmed Sales Customer
Habib was easy to work with, was attentive and efficient.
Rebecca B.
Riverside
Business Response
Rebecca, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Craig D was very helpful and accommodating. Able to get in and get out in about an hour
Sidney C.
CORONA
Business Response
Sidney, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Sales Customer
The experience that Gorge Aziz gave us was a nice and easy process throughout getting the vehicle. He made sure to help us out and excited our expectations. Would definitely recommend all my family and friends to him!
Ricky R.
Menifee
Business Response
We're happy you found our staff to be so supportive during your experience here at Riverside Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Josh, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Riverside Chevrolet (951) 502-3281
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Business Response
Roseann, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
I brought my car in for a recall. I got a quick appointment time and a very fast turnaround time. People were very friendly.
Stacey K.
CORONA
Business Response
Stacey, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Great customer service Clean establishment Friendly staff
Shane L.
CORONA
Business Response
Shane, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
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Confirmed Service Customer
Brought my truck in due to the Engine Light remaining on. After several attempts to speak with your Service rep. Tania I came back to the service center and found out no one had looked at my truck for four days and I would need to call Tania on Monday and ���Light a fire under her to get things moving���?? I called her again on Monday and left another voicemail to please call me and give me an update. I received a call at 12p from Tania and she stated my truck would be looked at after 1:30p. They were able to update the download from Chevrolet and remove the engine light? I���m still not sure about the answer I received? I picked my car up at 3:30p after the service center had my truck for 5 Days! I had to continually call the service center and drive down to the service center to get any updates? I was a VP of Store Operations for Ralphs Grocery company and I understand the value of Customer service. I feel like my business is not valued and the service I received was completely unacceptable.
Robert B.
RIVERSIDE
Business Response
Robert, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (951) 502-3281 so we can understand your situation better in order to try and turn your experience around. Thank you, Riverside Chevrolet
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Business Response
Christopher, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I drove in on a Friday, had to leave my car to get my a/c diagnosed. Had to call the next Wednesday to get status of my car, and I picked up my car on Friday. The service worker apologized and stated they are busier than they can handle given the number of people working there. Sounds like they are being overworked. There is no shuttle service offered at Riverside Chevrolet. I have had my car a week since picking it up, the a/c was working, but it is a week later and have to go back on Monday to get it looked at again���.:(
Steven H.
CORONA
Business Response
Steven, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 502-3281 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Antonio, thank you for your kind review; we are happy to pass along your comments to the team here at Riverside Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Victorino, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!