First of all it was not on 11/15/2021 it was on 11/12/2021. I felt they took good care of me. The person who met me at my car was very pleasant. The only thing that I found to be frustrating is that my appointment for an oil change and tire rotation was at 2 pm and I did not leave the service department until 4 pm. I watched people come in after me and leave before me. Granted I don't know what they were scheduled for. Other than that everything was fine.