I scheduled an appointment for 7 am for an oil change like I have done for the past 3 years. I was third in line and very last to leave the waiting room. I recognize I chose to wait but I have to work for a living same as you. I know you are busy for 1 hour and 30 minutes to wait with zero communication about the status is a pretty poor customer experience. After waiting so long and not getting an update I went to the counter and was told they were just waiting on the paperwork. If I didn't go up would I have been updated at all? I also got no paperwork on my car just a receipt. Trust is gone with Bob McCosh. I'm not sure if I will be back I am going to shop around.