Customer Reviews

A

Finished in the time specified. Problem with the bill, but they adjusted when I pointed it out.

All of the staff are always nice, friendly, & accommodating. We had found rebate offers online for the services we needed prior to the appt. It was completely unexpected to see that the staff had the rebate paper with fields highlighted with what I needed. They were prepared to help me before I even inquired about it. I have not experienced service like that anywhere else.

Very thorough and very efficient

jason crank did a great job communicating with me as he worked on my truck. It was the best service I've had anywhere on a vehicle.

Team Rainey!!!@

good

Service was completely done in a timely manner. Would recommend Tim to anyone.

I came in for window switch to be replaced on my car, i was in and out within 25 minutes of my arrival time. I was very pleased with the fast service.

Always a great experience at this dealership, Pam is my go to saleswoman!

Joe is an outstanding service representative!

Excellent service

Always satisfied!

Professional and courteous team. My service manager had the car ready to go as promised.

They were so efficient in scheduling the appointment and doing the service within the time they promised to have it complete.

It took longer than expected

I had car trouble, with the check engine light coming on and losing power when traveling from Macon to St. Louis on Saturday, around 11:30 am., before Moberly. Onstar diagnosed an electrical and transmission problem and said to get it fixed within a week. As a resident of Ohio, I was in unfamiliar territory. My cousin from St. Louis, traveling with me, used her phone to call a dealership Moberly who was closing by noon, so she checked what dealers and repair shops might be in Columbia. Since the car would not shift into a higher gear, and the engine sounded strained to go at 60mph, we traveled on at around 50-55 mph and called the McCosh service department who said to come and they would look at the car. Joe Gamblian checked us in, ran the initial diagnostic, and said his transmission guy would look at it as soon as he could. Joe came back with "good news and bad news". His explanation was that the electronics to the transmission seemed to "right themselves and talk to each other correctly" when they were checking the transmission and electronics, so, since there was no repair needed they then drove the car for 7-8 miles to check it all out. All seemed well and the car was ready to travel on, at no charge!!. THANK YOU for your attention and help on a busy Saturday afternoon, in your service department, to an out-of-town traveler ! I really appreciated the care and was glad that Joe and the service department were able to help in a very timely manner. Joe was patient and friendly whenever I asked questions based on previous services the car had needed, (but not appropriate at this time). Thank you, Joe.

Everyone is professional. The work is done well and on time.

Our salesman was very accommodating and helpful. Of course there isn't any deal making at the moment because there aren't enough cars/trucks to go around so the process was quick and painless.

Great Service as usual! I had my oil changed and was in and out in less than an hour! Thank you