We have been pleased with the service we've had with our vehicle. We have continued to have our vehicle checked with BobMCCosh Chevrolet consistently. We appreciate the way the staff checks provides a good summary of the check-up's, etc. As members of the "older" generation". we are pleased to have the opportunity to work with Bob McCosh. Needless to say, when we are ready to purchase a vehicle, we will visit BobMCCosh!
I had an appointment for 8am and upon arriving was told it wouldn’t be completed between 12- 1pm because I wasn’t waiting for it. When I called to check at 1215pm as I had a ride available at 1pm I was told my service advisor would text me “in a few minutes” to update me on an estimated completion time. I cancelled my ride as I couldn’t get stuck at the dealership. They called at 1255pm to tell me it was done. Finding a ride was difficult at that time. Very frustrating to schedule an appointment and drop it off early to still have to wait 5 hours.
I scheduled an appointment for 7 am for an oil change like I have done for the past 3 years. I was third in line and very last to leave the waiting room. I recognize I chose to wait but I have to work for a living same as you. I know you are busy for 1 hour and 30 minutes to wait with zero communication about the status is a pretty poor customer experience. After waiting so long and not getting an update I went to the counter and was told they were just waiting on the paperwork. If I didn't go up would I have been updated at all? I also got no paperwork on my car just a receipt. Trust is gone with Bob McCosh. I'm not sure if I will be back I am going to shop around.
Cashiers were great but service writer kept interrupting me and talking over me. When he called to go over findings and estimate he had missed something because he wasn’t listening. I ended up paying for two tire pressure sensors even though one was working. I was just ready to be done with him! Will be trading for another new truck in a couple of years not sure I will be back here even though I love my gmc.
Everyone was so friendly and helpful. I need some routine maintenance and they told me what I should be thinking about and the anticipated cost. No high pressure sales, etc. just informed information for the next time. I really appreciated that.