Confirmed Service Customer
Bryce has been a nightmare to deal with. He is not honest and makes up excuses to try to cover up his mistakes. I called on 8/8 about a recall he told me would order the part takes 24 hrs to get in. I scheduled an appt for 15th (pto day)got there had oil changed and then after waiting for 2.5 hours he came out and told me that the part never showed up. He then proceeded to tell me would be here in next few days and I could bring in on Saturday to have done. Called Thursday miguel told me not there yet, hadn't heard back so Saturday when I was off I called and misty told me it came in Friday morning and I'd have to schedule appt cuz rhey don't do this recall work on weekends? I got call from Bryce at 830am Monday 21st saying he just arrived to work and the part is finally there. Told him that's funny cuz I was told came in on Friday but he didn't keep his word to call me. So went to have fixed on Saturday 8/26 on my day off. Went and picked up at 1pm when done and now my drivers seat hangs up don't know if they tightened bolts too tight or what so u get to take another day off to spend at dealership for this to be fixed.... not happy at all with any of the experience
Jessica E.
PONCA CITY,
OK
![2022 Chevrolet Trailblazer KL79MPS27NB137013](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Stuteville Chevrolet Buick GMC of Ponca City, L.L.C. (580) 749-5976
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
The service center was friendly and helpful! It’s worth the drive than going to my closest Chevy house.
![2023 Chevrolet Trailblazer KL79MPS29PB079067](https://inv.assets.ansira.net/evox/color_0640_032/51020/51020_cc0640_032_GAZ.jpg)
Confirmed Service Customer
They were very nice and good just wish that it didn’t take 2 hours for an oil change but I understand with the lack of employees! But other then that,...
![2023 Chevrolet Trailblazer KL79MPSL2PB170027](https://inv.assets.ansira.net/evox/color_0640_032/51020/51020_cc0640_032_GAZ.jpg)
Confirmed Service Customer
I have always had satisfactory service every time that I have been there for anything whether it was for any service done or when i would buy a vehicl...
![2022 Chevrolet Trailblazer KL79MTSL5NB065343](https://inv.assets.sincrod.com/evox/color_0640_032/51739/51739_cc0640_032_G7G.jpg)
Confirmed Service Customer
Appointment was easily scheduled, one time service and quick attention to my service needs.
![2021 Chevrolet Silverado 1500 1GCUYEEL5MZ453767](https://api.sincrod.com/social/1.0/image/caravatar.png)
Confirmed Service Customer
In and out quickly and smoothly, and helpful with a question that I had.
![2018 Chevrolet Silverado 1500 3GCPCREC9JG411410](https://inv.assets.ansira.net/evox/color_0640_032/12347/12347_cc0640_032_9V5.jpg)
![2019 GMC Sierra 1500 3GTU9DED4KG268221](https://inv.assets.ansira.net/evox/color_0640_032/13133/13133_cc0640_032_9V5.jpg)