Chevrolet of Montebello Auto Service Testimonials
Feedback Completed: 02/18/15
Dealership Name: Chevrolet of Montebello
Service Writer: David Saldate
4 Stars
Comment
Every time i go to the dealership they always take good care of me and my car
Feedback Completed: 02/12/15
Dealership Name: Chevrolet of Montebello
Service Writer: Claudia Osuna
5 Stars
Comment
Claudia was wonderful. Very helpful and friendly. She is great at keep a smile on her face. The smile helps a lot specially when you get news that something is wrong with your car and they are trying to help you with the problem and making it smooth as possible. Would go back for service.
Feedback Completed: 02/09/15
Dealership Name: Chevrolet of Montebello
Service Writer: Ektor Kreeger
5 Stars
Comment
My experience with your service department personnel is always a joyous one (keep up the great work).
Feedback Completed: 02/04/15
Dealership Name: Chevrolet of Montebello
Service Writer: Fernando Ponce
5 Stars
Comment
love the good treatment and quick respond to answers.I deal with a lot of vendors and reps and I must say i am very impressed by your staff.I can't remember the person that helped me and wish I could he is very friendly and treated me like i was special. I bought my first car at Montebello Chevrolet back in 1972 but moved away and now i will return to purchase my next car.great staff.
Feedback Completed: 02/04/15
Dealership Name: Chevrolet of Montebello
Service Writer: Fernando Ponce
5 Stars
Comment
took my car to check put the recall and i thought i was going to have to leave it, but fernando told me to just wait for it and that he would take care of it so that i would of gone my car nack as soon as possible. At the end got my car fix and got my car back in 2 hours. Awesome
Feedback Completed: 02/02/15
Dealership Name: Chevrolet of Montebello
Service Writer: David Saldate
4 Stars
Comment
The service representatives are very helpful and friendly. They keep you updated on everything that is going on with your car.
Feedback Completed: 02/02/15
Dealership Name: Chevrolet of Montebello
Service Writer: Christopher Lopez
5 Stars
Comment
As Always They did a wonderful job with no hassle
Feedback Completed: 06/08/2011
Dealership Name: Chevrolet of Montebello
Name: michell y.
Service Writer: Fernando Ponce
Overall Score: 97%
Comments: Always a pleasure to work with Fernando and the service team at Montebello Chevrolet. Fernando kept me informed through the whole process and I am always pleased with the service.
1. Were you greeted in a prompt and friendly manner?
Yes (2 of 2)
2. Was your service performed in a timely fashion?
Yes (2 of 2)
3. Were all of your service requests performed to your satisfaction?
Yes (2 of 2)
4. How would you rate the quality of the work performed?
Excellent (5 of 5)
5. Were you satisfied with the explanation of services provided and charges?
Yes (2 of 2)
6. How would you rate the cleanliness of the facility?
Very Good (4 of 5)
7. Were you satisfied with the ease of scheduling an appointment?
Yes (2 of 2)
8. How would you rate your overall experience?
Excellent (5 of 5)
Feedback Completed: 06/06/2011
Dealership Name: Chevrolet of Montebello
Name: lisa r.
Service Writer: Fernando Ponce
Overall Score: 91%
Comments: I would like to thank Fernando Ponce for helping me in regards to my cadillac. And also the mechanic that worked on my car. He also found there was a problem with it and i was not the only one that felt it. Thanks again and Hats off to Fernando in regards to this matter and always helping me when i go in for service...
1. Were you greeted in a prompt and friendly manner?
Yes (2 of 2)
2. Was your service performed in a timely fashion?
Yes (2 of 2)
3. Were all of your service requests performed to your satisfaction?
Yes (2 of 2)
4. How would you rate the quality of the work performed?
Very Good (4 of 5)
5. Were you satisfied with the explanation of services provided and charges?
Yes (2 of 2)
6. How would you rate the cleanliness of the facility?
Very Good (4 of 5)
7. Were you satisfied with the ease of scheduling an appointment?
Yes (2 of 2)
8. How would you rate your overall experience?
Very Good (4 of 5)
Feedback Completed: 06/04/2011
Dealership Name: Chevrolet of Montebello
Name: graciela n.
Sales Employee: Dina Castanon
Overall Score: 100%
Comments: Dina was the best and nicest sales person I have every bought a car from. She was professional, and courteous. She treated us as though we were part of the family. She managed every step in the process for us. She took us for two test drives, she treated us with respect, no high pressure sales tactics, she helped us select the color and options we needed, she got the car we wanted from another dealer in less than one day, prepped it, got us through finance quick and easy, and then after the sale was done took all the time needed to explain all the features of the car and how to use them to us. What a great person. Chevrolet of Montebello is lucky to have her as an employee. Anthony Carrick 562-458-1057
1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (2 of 2)
2. Was the salesperson knowledgeable with regard to product?
Yes (2 of 2)
3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (2 of 2)
4. Did you take a demonstration ride?
Yes (2 of 2)
5. Was the fuel tank of your vehicle full at delivery?
Yes (2 of 2)
6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (2 of 2)
7. Would you recommend the dealership to others?
Yes (2 of 2)
Feedback Completed: 05/31/2011
Dealership Name: Chevrolet of Montebello
Name: ed g.
Service Writer: Craig Rodgers
Overall Score: 100%
Comments: I have been coming to this Chevrolet dealer since they closed the dealer in Whittier. These gentlemen are very professional and the service department is always clean and they call to inform the status of vehicle.
1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1)
2. Was your service performed in a timely fashion?
Yes (1 of 1)
3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1)
4. How would you rate the quality of the work performed?
Excellent (4 of 4)
5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1)
6. How would you rate the cleanliness of the facility?
Excellent (4 of 4)
7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1)
8. How would you rate your overall experience?
Excellent (4 of 4)
Feedback Completed: 05/30/2011
Dealership Name: Chevrolet of Montebello
Name: christina c.
Service Writer: Jorge A Ceballos
Overall Score: 100%
Comments: Fantastic service dept.
1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1)
2. Was your service performed in a timely fashion?
Yes (1 of 1)
3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1)
4. How would you rate the quality of the work performed?
Excellent (4 of 4)
5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1)
6. How would you rate the cleanliness of the facility?
Excellent (4 of 4)
7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1)
8. How would you rate your overall experience?
Excellent (4 of 4)
Feedback Completed: 05/20/2011
Dealership Name: Chevrolet of Montebello
Name: gary h.
Service Writer: Fernando Ponce
Overall Score: 100%
Comments: The Customer Service provided by Fernando Ponce is excellent !
1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1)
2. Was your service performed in a timely fashion?
Yes (1 of 1)
3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1)
4. How would you rate the quality of the work performed?
Excellent (4 of 4)
5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1)
6. How would you rate the cleanliness of the facility?
Excellent (4 of 4)
7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1)
8. How would you rate your overall experience?
Excellent (4 of 4)
Feedback Completed: 05/18/2011
Dealership Name: Chevrolet of Montebello
Name: heather b.
Sales Employee: Dina Castanon
Overall Score: 86%
Comments: Our purchase was via the internet. Dina went above and beyond to ensure a very positive experience. I was very impressed by both the speed and professionalism associated with your internet department- Dina in particular. Would highly recommend to friends.
1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)
2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)
3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)
4. Did you take a demonstration ride?
No (0 of 1)
5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)
6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)
7. Would you recommend the dealership to others?
Yes (1 of 1)
Feedback Completed: 05/02/2011
Dealership Name: Chevrolet of Montebello
Name: kristi p.
Sales Employee: Benjamin Lee Juarez
Overall Score: 100%
Comments: Ben was great. Follow up and communication was nice. Getting approved before we ever drove to dealership I believe sped up the process. And Hugo in finance was awesome. I dreaded finance that it would take forever and the finance guy would push a bunch of stuff on us. Hugo was thorough but efficient and not pushy at all. A wonderful expereince. Thanks Josh Pruitt
1. Were you greeted promptly and courteously when you arrived at the dealership?
Yes (1 of 1)
2. Was the salesperson knowledgeable with regard to product?
Yes (1 of 1)
3. Was your salesperson thorough and complete in presenting the features and benefits of the product?
Yes (1 of 1)
4. Did you take a demonstration ride?
Yes (1 of 1)
5. Was the fuel tank of your vehicle full at delivery?
Yes (1 of 1)
6. Was your vehicle cleaned and serviced to your satisfaction at delivery?
Yes (1 of 1)
7. Would you recommend the dealership to others?
Yes (1 of 1)
Feedback Completed: 04/29/2011
Dealership Name: Chevrolet of Montebello
Name: randy g.
Service Writer: Mark S Terrazas Jr.
Overall Score: 100%
Comments: I had to bring my vehicle back from the prior weekend due to a part that had to be ordered. The part came in on Monday, and I brought my vehicle in on Tuesday. The vehicle was repaired and is now running great. I also required a ride home while the vehicle was being repaired, and I didn't have to wait more than a few minutes for the ride home. Overall, the work performed, and the service was really great.
1. Were you greeted in a prompt and friendly manner?
Yes (1 of 1)
2. Was your service performed in a timely fashion?
Yes (1 of 1)
3. Were all of your service requests performed to your satisfaction?
Yes (1 of 1)
4. How would you rate the quality of the work performed?
Excellent (4 of 4)
5. Were you satisfied with the explanation of services provided and charges?
Yes (1 of 1)
6. How would you rate the cleanliness of the facility?
Excellent (4 of 4)
7. Were you satisfied with the ease of scheduling an appointment?
Yes (1 of 1)
8. How would you rate your overall experience?
Excellent (4 of 4)