I didn’t not know when I made an appt that it would take 3+ hours for my car to be done for an oil change! I would have arranged to have dropped it off and pick up later. Thank you for wasting my time. You will no longer be seeing me
I am very sorry you feel this way, However our records indicate that you did drop the vehicle off and had several services completed. Such as the oil change, a broken rear sun shade latch and a HVAC service. According to our records your vehicle was written up at 10:20am and invoiced at 1:36pm. Given the work you requested we do this is a reasonable amount of time for the repairs. Had the only repair been the oil change this time frame would absolutely be unacceptable.
Should you like to discuss this matter further please contact me here at the dealership @ 973-785-2220 ext. 28 or by email @ firstname.lastname@example.org