Hi, The employees at the dealership are wonderful. Very friendly and polite. The dealership is clean. The problems: Why does it take over an hour for an oil change and tire rotation. When I signed my paperwork, he said an 1 1/2 hours, I didn't say anything, but thought why did I make an appointment? It took 2 1/4 hours! I have a Buick Cascada I told them when I checked in I am a lunatic with my car! I got it back and the drivers side was covered in dirt like they rode it through a big puddle. They only put 1 mile on it so what or where they drove through taking it in and out for the servicing, I don't know! This was my second time there and I don't think I will do a third visit!
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (973) 785-2220 when you have a chance. Thank you, and we look forward to hearing from you.