From Adam, Dave and there entire crew it was great. Even with being hit by a storm that flooded the dealership there continue to strive to be the best. Thank you Renee, Brian, Jim, Joe, Rob, Adam and Dave for a wonderful experience, looking forward to many more great years of friendship.. Thank you Ed Bachorik
Our sales rep Joseph Dilkes at McGuire Buick is excellent- he is so knowledgeable, friendly and honest! He always has a smile on his face and provided wonderful service . He explained every detail about that car and said repeatedly to please call him if we have any questions at all. We are so happy with our new Buick Envision!
Absolute joke of a dealership. Horrible customer communication, zero compassion for issues that occurred while in their shop. They have caused so much stress and issues over the past few months. I actively go out of my way to tell anyone I can to avoid this location.
I waited for over 2 hours outside waiting for my car to get service (oil change and rotation of tires- over 2 hours). During my waiting time , I went to use the ladies room for about 5 minutes. After the 2 hours waiting sitting outside looking at my car . I went to ask when was my car getting service. They said it was done. I asked why no one called me . They said they page me Uuughh. I asked that they could have call my cell or text like they have done in the past. No answer. I advised them I was outside waiting for my car to get service, I never saw my car getting service . I was very very frustrated. Really bad experience .
Service took much longer than expected from check in to completion well over an hour for an oil change. Drivers car mat was not protected and was dirty when I received the car back. The jack was removed for a recall, but the replacement is not available so I will have to return. Other dealers I have had service the car gets a quick wash, when I asked about this the response was , we are not a car wash. Bottom line I dread having to go back there again.
Woke to my newer vehicle with a flat tire. Service Manager Adam got me in same day, later same morning. I inflated flat for ride to McGuire shop, they got it right in, it was determined a nail in sidewall, so needed new replacement tire. A donut temp spare WAS installed then all was handled later in the same day, in afternoon, nicely. i was called after the tire came in, delivered to head back. it was then hustled nicely even with a busy shop, to avoid approaching monsoon rains of storm Ida - at that point on way that same night.
Despite that I had received several reminders from McGuire Buick GMC, when I arrived for my appointment I was not listed on the schedule. Instead of recognizing their mistake and honoring the time which I was supposed to have been given, I was made to wait for over two hours for a simple oil change and tire rotation.