Confirmed Service Customer
Oil change was completed on time along with the 27 point inspection included with the oil change. However, I specifically told the person I setup the appointment with NOT to rotate my tires when he asked if I wanted them done at the same time as the oil change. I purchased new tires from Metro 25 and I get them rotated for free through them, which maintains the warranty I have with them. When I dropped off my truck the night before, I completed the form and only checked the oil change box. After I reviewed my bill the day after I picked my truck up, I wondered why the cost was higher than normal for an oil change. After reading the second page, it showed that a tire rotation was completed. I called and spoke to Chuck and explained the situation. He apologized and issued a credit to my account for the $18 tire rotation I was charge for the next time I come in for an oil change. Mistakes happen, its how they are corrected that keeps customers happy and coming back. I'll be back. Thank you McGuire Chevrolet!
Kenneth C.
CLARE,
MI
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
My oil change was completed quickly and efficiently and at a fair price