Confirmed Service Customer
1st appointment at 0945 and at 1025 the truck was still not being serviced for an oil change. The second visit was accomplished in a timely manner however the DEF was not serviced and I had to return to the dealership and have the DEF serviced. The DEF still wasn’t topped off.
Derrick K.
BRENHAM,
TX
Business Response
Derrick Kroll, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please contact Jon Hodde at 979-337-7718 at your convivence.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Had a scheduled appointment and it took 2 and half hours to do an oil change. There was oil smudge on the the fender
Confirmed Service Customer
Great. Took my Tahoe in for an oil change, rotate tires. Called me when Tahoe was ready.
Confirmed Service Customer
My husband (now deceased) and I have always gone to LaRoche Chevrolet in Brenham since moving here in 1994, and I continue to do that. They are always...
Confirmed Service Customer
As always, polite friendly service. Got vehicle in and out in a timely manner.