61 Reviews Found
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
As always Chelsa, my service rep, is on top of her game. She shows a personal concern for my issues with my vehicle and makes sure I fully understand all my options to repair any problems. The entire service staff at Jeff Gordon Chevrolet is top notch.
Arthur A.
SOUTHPORT
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Jeff Gordon Chevrolet.
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Confirmed Service Customer
Everything was completed to my satisfaction and professional
Franklin B.
ATKINSON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
They did every thing I asked except checking my tire pressure and not sure if my tires rotated or not Iam going to take it back to them to verfie if it was done or not
Ira M.
WILMINGTON
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We will let Sandy know you are coming back in. Please let us know if you need anything before then.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
My GMC van tag was about to expire and I stopped into the service department to see if I could get the inspection done. I didn't have an appointment, but spoke to Christian and he was able to get me in right away! I always get all my service done at this dealership. Freindly, fast, and fantastic customer service as always ! Thanks Jeff Gordon Chevrolet !
Jeffrey S.
WILMINGTON
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Gordon Chevrolet and we hope to see you again soon!
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Business Response
Recent review you completed was not the GM survey, please keep eye out on your email! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to start my day by reading your review! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This is the survey we discussed with you and it is extremely important to our dealership and to especially to your service advisor Bill. It will be coming from General Motors, about 10 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor’s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Bill. It will also enter you into a contest to win $500!! His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Confirmed Service Customer
Went in for oil change and tire rotation and all point check. Did not have a long wait which was great 👍
Lindsay E.
WILMINGTON
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
So I actually forgot about my maintenance but thank god jeff Gordon didn’t. I received a call as a reminder and an appointment was setup.I don’t usually disregard my maintenance schedules but it’s good to know Jeff Gordon was there for me. Also it was a pleasure to have met Service Advisor, Sandy Tilghman she made sure all my concerns were taken care of and at the end walked me to my vehicle, absolutely customer satisfaction at its best Thank you all
Albano S.
HAMPSTEAD
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Also wanted to remind you that your special order parts have arrived for your Silverado. Please give us a call to schedule an appointment. Have a great day and we really appreciate your business!!!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Jeff Gordon Chevrolet and we hope to see you again soon!
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Confirmed Sales Customer
You had plenty of options and my salesperson was very helpful and informative
Hadley B.
SUPPLY
Business Response
Recent review you completed was not the GM survey, please keep eye out on your email! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This is the survey we discussed with you and it is extremely important to our dealership and especially to your sales man Errington. It will be coming from General Motors, about 10 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your sales man report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Errington. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Confirmed Service Customer
Happy with service just waiting on carpet to come in and schedule an appointment
Brian W.
OCEAN ISLE BEACH
Business Response
Recent review you completed was not the GM survey, please keep eye out on your email! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This is the survey we discussed with you and it is extremely important to our dealership and and especially to your service advisor Christian. It will be coming from General Motors, about 10 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your service advisor’s report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Christian. It will also enter you into a contest to win $500!! His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
They were friendly and did oil change in less than an hour. Nice!!!
Cheyenne M.
LELAND
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Austin was a phenomenal salesman. He was knowledgeable about the vehicle and the process. He kept us up to date on the process and was available to us when needed.
Kelly S.
SHALLOTTE
Business Response
Recent review you completed was not the GM survey, please keep eye out on your email! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This is the survey we discussed with you and it is extremely important to our dealership and especially to your sales man Austin. It will be coming from General Motors, about 10 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your sales man report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Austin. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Confirmed Service Customer
All ways great help and results , great team work with . Shout out to Bill Tompson great employee for you guys. 👏
Mark C.
WILMINGTON
Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Confirmed Sales Customer
errington licorish went above and beyond to make the best deal so we could drive away with a new suv! very curious and hospitable and had very good knowledge of the suv!!
Robert M.
SOUTHPORT
Business Response
Recent review you completed was not the GM survey, please keep eye out on your email! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This is the survey we discussed with you and it is extremely important to our dealership and especially to your sales man Errington. It will be coming from General Motors, about 10 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your sales man report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Errington His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!
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Confirmed Sales Customer
Everybody was outstanding no pressure let's us make the choice worked with us on everything
Paul T.
ROCKY POINT
Business Response
Recent review you completed was not the GM survey, please keep eye out on your email! I wanted to thank you so very much for your wonderful online 5 star rating! It’s a great way to keep us motivated throughout the day!!! I really appreciate you taking time out of your day to respond to the email that was sent to you. I wanted to let you know that you have one more survey coming your way. This is the survey we discussed with you and it is extremely important to our dealership and especially to your sales man Mac. It will be coming from General Motors, about 10 questions and this will also come to you by email in the next week or two. General Motors wants to check in to make sure you were COMPLETELY SATISFIED AND 10/10 with your visit. This is your sales man report card and the way GM makes sure they are taking care of our customers. If you could fill that survey out as well, we would be very grateful, especially Mac. His only passing grade is COMPLETELY SATISFIED and rating a 10/10 so if we ever fail you in this, please contact me right away. Thank you again so much for all your participation. I hope you have a great day!