Took too long. Didn't detail our truck until we were done in finance, which should be last step to driving out. Before finance guy, salesman said we'd be about 45 minutes longer. We were there 2.5 hours longer.
Went in for a scheduled 37,500 service on my 2014 GMC Yukon XL Denali ... tires rotated and oil change. Completed in a timely manner. Service manage was attentive and recommended additional work, so had it completed as well. Always satisfied at Gunn San Antonio in Selma. I have owned 5 Yukon XLs over the years and have been a very satisfied customer. Now retired and this 7 year old last purchase has been worry free, but I don't miss a service check. Gotta give kudos to the team at Gunn.
Staff was very pleasant and accommodating. Mr. Mark Combs walked us through the buying process with ease. He explained how to operate the features in our vehicle in detail and helped us set up features before we departed. We were very pleased with our buying experience.
In allusion to the Harry Potter series, in which most were afraid to say the "Voldemort" word, I also refused to use a word. After several most negative encounters with dishonest, self-serving dealerships, I was similarly reticent to say the "Dealership" word, instead, derogatorily referring to all such businesses as the "D word". From my first encounter with Mr. Moore (who was not directly involved in the sale, but was involved in establishing customer confidence), I was most impressed. I later contacted the "D word" online (very helpful) and Manny Camarero set up a time to meet him the following day and shared with me that he would have the vehicle I was interested in brought out front. When I arrived, there it was, and there was Manny, who was most helpful. I was allowed (to my surprise) to drive the vehicle some 20 miles so that my wife could give her required approval. Upon returning, with the purchase negotiations started, I expected the usual subterfuge and price switching and 'dog-fight' scenario. Surprisingly, the price sheet was transparent, and was honored. Manny actually asked regarding my military service and offered (before I asked for it) a military discount. The business model in which salesmen are not motivated by commissions relieves considerable pressure on seller and purchaser. I was impressed with the price (within Edmund's "fair price" and even better with discounts. I understand and respect that people in business need to make money for their livelihood, and I consider Gunn GMC of Selma to be most deserving of their due. The only minor complaint I have is finding the difficult balance of service insurance. While there was no pressure, I consider that here is where the only fly in the ointment lies. Is the customer really paying for insurance for themselves, or for the dealership? This is a difficult balance, and a little more clarity in this area would be greatly appreciated by the customers (myself and several of my family and friends have debated this.) Due to the trustworthiness of all the others, I trusted in some insurance that was added to my total purchase price and hope it serves both customer and the dealership well in meeting the vehicle's service needs. To sum it up: Gunn GMC in Selma gets a gold star review from me and restores my faith in "dealerships" (there, I said it instead of using "the D word") RMP
Great customer service, informed of status along way and any costs that may be incurred. Saved me significant money by reaching out on extended warranty to replace AC condenser. Hats off to Dale for a great job!
I spent a lot of money for my Gm protection plan. If I don���t stay on it then yall do t know I have one. Y���all should have it in y���all���s system that we have protection plan. There���s unlimited technology for you to make a system that adds to yours to give your customers the best possible customer service cuz every time I go in I���m like what���s next to be done so I don���t miss out and have my money wasted. Also the mechanics never finish their job until after I get my truck. Not sure if they do it to my truck on purpose but every time I go in something is wrong that���s not completed on my paid services. Doesn���t make me feel good about thorough work completed. This last time the filter was changed and he reset the oil but not the filter button. Come on simple stuff but mechanics there don���t double check their work. Something hasn���t been done every time I go in there. It���s not like I���m making this up. Look in your notes of every survey I���ve done. Y���all gonna give me a partial refund for work not completed the first time? I don���t think so. Me personally which so much issues with maintenance side I should get a credit of my gm protection plan applied back to my account I financed cuz I���m paying interest on sloppy service. I could have taken my money else where to get an awesome and thorough job done. I���m only at 25,000 miles on my truck for protection plan and it goes to 105,000. Not looking forward to the rest of y���all���s mess ups. Y���all are the closest place to get protection work done so that���s why I come there. But this kind of work isn���t worth it. Wish y���all could refund protection back so I don���t feel forced to come to a place that doesn���t take care of me the first time around.