Confirmed Service Customer
Well my first visit to the service department on 7/7/22 was terrible. Your Advisor Jerred Tong was not professional at all. He basically gave me was a bad time as he told me my transmission issue was normal to bring it back in a failed state. He also asked me if I was calling him a liar because I did not agree with his statement that my transmission issue is normal. My next visit in 3/29/24 with Jason Mejia was much better. He went for a test drive with me and agreed with me that my transmission has a definite shifting issue. I then had my transmission reprogrammed which did not fix the issue. It was then recommended that I have the transmission replaced. I then had them replace my transmission with a new one and I am trying to get GM to assist with the cost. It costed me $6400 out of my pocket. This truck has had this problem since day one. The problem I am having is the warranty is expired but what I have told GM is that my truck had 26K miles on it when I purchased it on 11/19/21and it had this problem. Very very low miles. Would love to discuss how I feel I have been treated as I have been asking for GM to cover this cost of $6400 that I paid for a new transmission that GM should stand up and take care of the customer, like all your advertisements state. Feel free to give me a call. 510-850-7078 and my name is John. Also Toia is my case representative who is very non responsive. I have called her and left many messages over the last week and no call back. Her extension is 5910506.
John M.
SAN LEANDRO,
CA
Business Response
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I’ve dealt with Jerred in the past he is very efficient on getting me in and out great to deal with
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