This was our 4th visit to Copland for oil changes. And 2out of the 4 times we have gone here the parts required to complete the job were not in stock here at Copland. This time the oil was drained from my truck and then realized that they didn’t have the right oil to complete the job.... my truck is a Diesel engine and this was book a week prior does no one check the inventory before scheduling maintenance on the vehicle that go there to get serviced? You have a roster of what is being done daily no checks to see if the right parts or supplies are available to those working on the vehicles that come through???? My wife and I stick going with the dealer since you would know the vehicle better than any other shop for even the most basic need an oil change, this is very frustrating. I will say this customer Servic folks have been kind never had rude experience once.
Mark, thank you for taking the time to provide your feedback of your service experiences with us. While we are glad to hear our team has been kind, we are disappointed to read that you left us feeling frustrated. We understand your frustration with the ongoing oil change issue and are looking into the details of your visits with us. There have been massive supply shortages in parts and oil. We will be reaching out to you soon to find a resolution, but if you have any preliminary questions or concerns that you have for us, please feel free to give our Service Manager, Bill Maloney, a call at 866-794-1712. We value your business with us here at Copeland Chevrolet and look forward to speaking with you shortly.