Robert, thank you for taking the time to leave us this review! We're glad our team was able to answer your questions and give your family the attention they deserved. Please let us know if you ever need anything!
Thank you for sharing your experience, Stephen. We are disappointed that your visit wasn’t a positive one and we understand your frustration. We’d appreciate the opportunity to discuss this situation further so we can find a resolution. Please reach out to our Service Manager, Bill Maloney, at 866-794-1712. We value your business and hope to speak with you soon.
I am extremely thankful you guys would honor the GM supplier discount. I was very fortunate that you guys had exactly what I wanted. After calling multiple dealerships and being told they weren't honoring the discount. I spoke to Steve and set an appointment. Marco was great. The whole process was a pleasant one. Even when we had an obstacle your team jumped in and found the solution.
Originally told it would cost me $1150.00, when we picked up the vehicle., it was over $1600.00. I'd requested the used parts over the phone from Bill, I was told they'd be left in the back of the truck, I never received them. I normally use a fairly high end mechanic to do my repairs, this time I thought I'd go with the dealership, my mistake. When I reviewed the invoice from Copeland with my mechanic, all he could say is "I told you so". I was also told by the dealership that the main problem was the amount of debris located on top of the fuel tank. This was due to the gas tank being located directly below the rear window and the front of the bed which allowed debris to fall on top of the gas tank. If the gas tank was positioned a few more inches to the rear, there would not be this type of an issue. Thank you
Steven, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. It is disappointing for us to hear that your experience was anything less than great.
Even though the service was only for an inspection sticker, I was in and out just as fast as I finished my coffee. A 30-40 minute wait estimate was instead somewhere around 15-20. As usual, the staff from start-finish were friendly and made having to go get regular service for my vehicle far less painful than any other dealership that I've gone to.
As usual, the Service Department was responsive ,thoughtful and timely. Very happy with the team: from the person who took my car when I drove into the service bay (I didnt get his name), to Doug at the desk when I checked in, to Derek who'd arranged the service, to Bill, who's been helping coordinate all of my interactions at Copeland. It's a solid team and the technicians that did the work left the car clean and neat--it was impossible to tell anyone had worked on it, except everything was fixed! very well done by good people.
Michael, we appreciate you taking the time to leave us this review. We are sorry to hear that our techs were not able to pinpoint the problem with your vehicle. Please don't hesitate to reach out if there is something we can assist you with!