721 Reviews Found
Confirmed Service Customer
After my oil change at some point I get problem with oil pump which was caused by some mistake by technician since then my truck is burning or loosing oil and get same problem with loosing power engine light . So now I got charge labor diagnostics and still problem not solve . Why I need to pay for problem they caused at the beginning
Adam S.
Bethel
Business Response
We appreciate your comments, Adam. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to John Juraska, Service Director at (203) 885-7774 when you have a chance. We hope to hear from you.
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Business Response
Adam, we appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
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Confirmed Service Customer
Service appointments at Ingersoll are always handled very professionally. Technicians are top notch and car is always returned clean.
Theresa M.
norwalk
Business Response
Theresa, as one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.
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Confirmed Service Customer
Staff was very friendly and helpful great service
Phyllis B.
Middlebury
Business Response
Phyllis, we appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury! We hope to be of service to you again!
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Confirmed Sales Customer
I had a great experience. As always staff is very friendly, professional and knowledgeable.
Marisela C.
Danbury
Business Response
Marisela, we appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
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Confirmed Sales Customer
I have been coming to Ingersoll since my first car and having the pleasure to work with Matt. He listens, he understands and he doesn’t push the latest deal on me. We talk as people and not a salesman to customer to find the right car for me. It doesn’t matter how long it takes me to make a decision, Matt is always patient and kind.
Emily B.
Bethel
Business Response
Emily, we are very happy to have provided you with such a positive experience! Thank you again for choosing Ingersoll Auto of Danbury and we hope to see you again.
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Confirmed Service Customer
Expensive as usual. My usual complaint of not separating tire rotation from oil change.
Bonnie G.
Brookfield
Business Response
We appreciate your comments, Bonnie. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Team Leader would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to John Juraska, Service Director at (203) 885-7774 when you have a chance. We hope to hear from you.
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Confirmed Service Customer
We had an safety issue with the windshield wiper system on our 2005 Buick Lacrosse. Whatever technician worked on resolving the issue first apparently didn't complete the task correctly. Therefore, the wiper system failed again during a heavy downpour when driving on I-84. This required us to return the vehicle to your service in order to resolve the issue correctly. I contacted Brad Tobin and he had us return the vehicle which we did. The car was at your service facility for a fairly extended period until we got the okay that the job was complete. The system seems to work correctly now but we'll wait for awhile to see if the job holds. We have our fingers crossed since it was a serious safety issue for whomever drives the car. Brad Tobin was wonderful in helping us with this issue as he has in the past with other vehicle maintenance issues.
Ronald W.
Danbury
Business Response
Ronald, we appreciate your feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Everyone was very helpful and kept my wife well informed
Francis T.
New Milford
Business Response
Francis, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everything I wanted done was done on time.The only thing I would like to see is a discount once in a while when my bill is so high
Shirley H.
SANDY HOOK
Business Response
Thank you for your review of our retail facility, Shirley! We hope you continue to choose Ingersoll Auto of Danbury for all your vehicle needs!
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Confirmed Service Customer
i brought the truck in for an oil change... it is a new truck... there have been some other little things going on.... i was told that has to be a different appt. they said if i left the truck they would look at it but leaving the truck was not an option for me... so not thrilled i have to go back
Jon N.
CHAPPAQUA
Business Response
Jon, thank you for taking the time to leave us your comments. Our guests mean a great deal to us and we would appreciate the chance to discuss your concerns further. Please reach out to our Service Consultant at (203) 730-5766 when you have a chance. We value your business and we hope to hear from you.
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Confirmed Service Customer
The service was done professionally and expedident
James D.
Carmel
Business Response
James, we appreciate your wonderful feedback of your recent experience with us. Thank you again for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
After buying a brand new 2024 Colorado on April first I had scheduled an appointment to get side steps put on. This was all scheduled on 4/4/2024. I arrived early for my appointment which I was told was only going to be an hour and after 2 hours of waiting I was told the part didn't fit. My service advisor never came to notify me during this entire time. I had to have my sales person Peter go check for me. I was very disappointed that my service advisor Corey never even bothered to provide an update. This cost me a total of 3 hours away from my business.
Timothy A.
Watertown
Business Response
Timothy, we appreciate your comments. Our technicians are dedicated to providing each of our valued guests with the highest caliber of service and quality of work you can trust. If you would be willing, our Service Director would like to discuss your experience in hopes of resolving this matter to the best of our ability. Please reach out to our Service Director John Juraska, at (203) 885-7774 when you have a chance. We hope to hear from you.
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Confirmed Service Customer
Elando took care of everything.. very nice young man..
Linda L.
Southbury
Business Response
Linda, thank you so much, It is great to hear our Service Consultant took such great care of you! We hope to be of service to you again down the road.
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Business Response
Marvin, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again!
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Confirmed Service Customer
This is the second car we have leased with the help of Lisa. Lisa is so helpful, we wouldn’t lease or buy a car without her help.
Michael H.
DANBURY
Business Response
We appreciate your wonderful feedback of your recent experience with us. Thank you for choosing Ingersoll Auto of Danbury!
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Confirmed Service Customer
Laura F. did an OUTSTANDING job getting my truck in to get my tranny reprogrammed. She was super helpful and courteous. She even informed me of a recall I wasn't aware of. Both items were addressed and I had my truck back the same day. She is a true asset to you company!
Mike L.
SANDY HOOK
Business Response
Thank you so much, Mike! It is great to hear our Service Consultant took such great care of you! We hope to be of service to you again down the road.
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Confirmed Service Customer
In addition to the scheduled service on my new vehicle, two of the staff helped me with some of the technology issues with the driver information center.
Harold N.
New Fairfield
Business Response
Harold, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Sales Customer
We live four hours away is MA, and we would not buy anywhere else! Tom Oliva and John Gallagher had completed all the paper work before we arrived which made the process go very smooth. I just wish we had a dealership on Cape Cod as good as Ingersoll Auto.
Cynthia S.
Eastham
Business Response
Cynthia, thanks for highlighting some of our Team who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
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Confirmed Service Customer
Everyone there is so kind and RESPECTFUL- I louse all capital letters for that word because of its importance in the role that it plays in every day life and I have not once in the many years I’ve come to this dealership have I ever had a bad experience with anyone. The girls at the desk, to the guys who check you in/out when you’re getting an oil change. From the dealers to the financial experts. I couldn’t sing everyone’s praises any louder.
Gabriele S.
Danbury
Business Response
Gabriele, as one of our valued guests, we would like to sincerely thank you for choosing Ingersoll Auto of Danbury! We hope to see you here again.