I have always had a great experience from how quickly I can get my car in, responses from staff and overall good experience but it has gotten bad in the last few months. If I am in dire need of my car being looked at because of issues I'm having, I have to wait usually over a week before the car can be looked at, I can drop it off and hope someone can get to it sooner but than I am out of a vehicle as you cannot give me a loaner while you have my car on your lot. This is a huge inconvenience as I want to take care of my car and have it looked at and fixed ASAP but then I am out of a vehicle which means I cannot go to work and I do not get paid for the time taken. I understand how things are expensive and prices are inflating but prices are just too high to be able to afford and I usually have to go to someone/ somewhere else to have the work done at a more reasonable price and being able to get it done much sooner.
Hi, thank you for taking the time to leave us your comments. Our guests mean a great deal to us and we would appreciate the chance to discuss your concerns further. Please contact John Juraska, Service Director at (203) 885-7774.