Sales was wonderful, Jeff worked very hard to help me with my situation , including the service manager. Everyone was great except Norman in service. I was laid off and just started a new job. Day one my transmission went. Norman took my car in. After a few days he called me and was practically yelling about the mice in the engine. I agreed to have the transmission flushed since there was no fluid and the car bucked , also have the mice cleaned out. When I he called me about the update he found the leak to the transmission ( 2 pipes) . I assume he had tried driving the car and all was needed was to replace the two leaking pipes, so agreed to replacing them. Yet again he wanted to clean the mice, I thought was done. Next call he tells me the car is still bucking. I would have never installed the two pipes knowing the car was still bucking with the flush. When I came to pay and questioned him about what was done I could him very combative and argumentative. I never meet someone like this. All of the other service sales people have explained and worked with me. Especially not having a lot of money from being laid off. If it wasn’t for Jeff and other sales people I meet , I would probably never come back.
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