Confirmed Service Customer
Dropped my car off at 815am. Waited until 1030 and had a friend pick me up. Told them I was leaving and was told they close at 5ish but I would get a call when service was done. I finally called numerous times and at 5ish left a not nice message esp bc msg states they are open til 530. I had to have a sales mgr get in touch with me and even return my call bc no one at service did. He stated everyone was gone andnglhe couldn't get any answers for me. He then stated he would call me by 930am next morning after he got in. I received a call from gentleman I dropped car off to apologizing. But honestly I don't care about their apology bc I was stuck with no vehicle and had to wait to get a ride again. He informed me I needed a battery...are you serious??? over 24hrs to tell me I needed a battery..I tell them to do it but then follows with u need to be here by 1145 bc we close early..it was around 1015 already. Remember I have no car and have to get a ride from 30 mins away. I get there, get apologies again but mean nothing at this point. I give him the cash, he go to walk away and says oh you will need these (my keys) and I follow thank god I have keyless entry into my house bc I would have been locked out last night. I have to say this was the worst visit at any dealership that I have ever had.
Michelle L.
EUSTIS,
FL
Business Response
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