Confirmed Service Customer
I had a flat tire and my Escalade had locking lug nuts. Was able to change the tire and get a new one on the rim, but somewhere along the way we lost the lug nut key. Not wanting to begin our travel withe spare mounted I contacted the dealership. Your service advisor Shawndy told me to come on in despite not having an appointment. Service department was able to remove the locking nut, reinstall the original wheel. They also stowed the spare and all the tire changing tools in the storage compartment. Throughout the process Shawndy kept me posted on the status. In my opinion, she and the service department went far beyond what I expected. Kudos to her and the service department! You now have a new customer!
Bill E.
Mico,
TX
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
As usual Tammy 's attention to detail was fantastic. Cavender is lucky to have a lady of her caliber as part of your team
Confirmed Service Customer
I overall had a 10/10 experience with Stephanie on my leasing process with my 2024 Buick Encore GX! Couldn’t have been happier with my visit. 😊
Confirmed Service Customer
Went in for an oil change and tire rotation. Customer service is so pleasant here and thats why I always return.