Confirmed Service Customer
I was never given updates on the status of my vehicle. I had to call in to figure out what was going on. I called in several times to the service desk phone number and never had anyone answer. I would recommend that the service member responsible for the client provide his cell number. A simple text to the client would improve communication between client and service member. This would also allow the service member to respond when they are available to answer questions. A daily text message to the client of the status of their vehicle would greatly improve the service. This method is done at various other dealerships.
Mark D.
SPRING,
TX
Business Response
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