343 Reviews Found
Confirmed Service Customer
I needed a cover for the box on my new Silverado 1500. they got the one I wanted and installed it as scheduled and on time.
Ronald F.
Sun Prairie
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Confirmed Service Customer
After a bad experience, with Jessie , in October I was delighted to have Lorrie. She is a delightful and does a great job.
Nina B.
MADISON
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Confirmed Service Customer
Getting my newly purchased 2022 Suburban serviced at Bergstrom was the BEST experience I've ever had with any vehicle service center! I was given upfront findings that I was able to look through before deciding which fixes needed to be done. Some were cosmetic interior items, others minor mechanical issues, one major mechanical issue, and two factory recalls. Scott explained what the service technician found clearly, so that I could understand the recommendations as well as kept me in the loop throughout the entire process. Scott is extremely knowledgeable, communicates to the audience for better understanding, and walked me through the fixes once completed. There are a few pending items awaiting parts, but I'm confident that every experience I have with Bergstrom Service will be excellent. Thank you Scott and team!
Trevor M.
Madison
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Confirmed Service Customer
Staff at dealership was very helpful and very communicative
William N.
Madison
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Confirmed Service Customer
Service manager was not very personable and was annoyed about coordinating body shop appointment with my service appointment. Which I was told on the phone when I made the appointment that it was all coordinated. I was wrong. Very frustrating and waste of time. It will be extremely difficult for me to bring any of my vehicles back here
Chad H.
BROOKLYN
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Confirmed Service Customer
I came in for an oil change and was in and out of there with a car wash in a half an hour
Jennifer J.
OREGON
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Confirmed Service Customer
I had an appointment at 12:15 to have one part put on and when I called at 3:00 they were telling me that they were still working on it. They told me that even though my appointment was 12:15 they didn't start working on it until 1:00. This was not relayed to me when the appointment was made.
Pauline M.
Madison
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Confirmed Service Customer
I came in for an oil change and was in and out on time as promised. The service advisor was very kind and knows her job very well.
Henry A.
COTTAGE GROVE
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Confirmed Service Customer
Lorrie’s friendly greeting and professionalism makes a huge difference. I deeply appreciate an organization that trusts her to embody their highest ideals for taking care of their customers.
Steven H.
Madison
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Confirmed Service Customer
Good...asked for the tires to be incresed to 50 pounds (were at 42 pounds), instead taken down to 35 pound
Doug M.
McFarland
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Confirmed Service Customer
Chris picked up and car and brought it back after the service was completed. I’ve never had better service!! Thanks Bergstrom Chevy Madison
Lyndsey B.
Verona
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Confirmed Service Customer
I appreciate the fast service, the video from the technician and the ability to pay electronically. My husband brought my vehicle in and I still felt the personal service from my home.
Laura H.
Stoughton
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Confirmed Service Customer
Love the friendly service team at Bergstrom!!!!
Brenda S.
Madison
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Confirmed Service Customer
Great treatment. Quick in and out. Very detailed. Best customer service in a very long time!
Cindy R.
MADISON