Confirmed Service Customer
My car was towed from my home August 31, 2023, I immediate that day inquired about a loaner or rental, I was repeatedly lied to and given excuses, finally after over 2weeks I was given a loaner car September 15, 2023, the next contact the dealership had with me was telling me my car was ready Wednesday October18, 2023, I did not get the phone message til the next day, I called and advised the dealership, I could not get their that thursday, but that the loaner car was at my address and someone could come and pick it up, or I could be their when they open Friday, they said that would be fine, Iwas their when they opened Friday, staff was very nice and accommodating, however it did not nullify the horrendous and callous way I was treated the over 2 weeks I spent waiting on the loaner car.
Wanda E.
CENTRAL ISLIP,
NY
Business Response
Thank you Wanda for leaving a review! I truly apologize for any lack of communication while your vehicle was with us and for any misunderstanding with the courtesy loaners. I am grateful we were able to repair your vehicle on an emergency. I am glad you were able to receive a courtesy loaner even though it took some time to get one. Sincerely Team Atlantic
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